The mission of Direct Fleet Insurance Services Ltd is to furnish visitors, suppliers and clients with the most current product and company information and present it in a manner that best benefits their needs. The Direct Fleet Insurance Services Ltd website may be accessed by all Internet users on a 24/7 basis.
Whilst we try to ensure that the standard of this website remains high and to maintain the continuity of it, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate this website (or any particular part of it) or to provide the service offered on this website. We may vary the specification of this website from time to time without notice.
DFI is committed to making sure you can trust us with your personal information. This Privacy Statement applies to personal information provided to us, both by you or by others on your behalf. It sets out our key principles and provides an overview of how we make sure this happens. Our commitments to you are:
DFI ensures all staff are aware of what they need to do to meet the above commitments through our Group Data Policy and associated training.
This privacy policy is updated from time to time, to reflect any changes in how we use and handle personal information. This privacy policy was last updated September 2023.
This privacy policy relates to the following types of individuals, where we hold your personal information:
There are types of individuals who this privacy policy does not relate to, for example DFI employees and sub-contractors (including prospective and former employees and sub-contractors), employees of our current, former or prospective business partners and service suppliers, and members of the press.
If you are one of these individuals and would like further information on how we collect, use and store your data, please contact our data protection officer at: admin@directfleetinsurance.co.uk.
Direct Fleet Insurance Services Ltd is an insurance intermediary. We are classed as a Data Controller which means we are responsible for deciding how your personal data will be processed.
We collect your information and use it in different ways depending on your relationship with us and how you have interacted with us. This can include information we share with or receive from other third parties.
To enter into or perform a contract: for example, to provide an insurance quotation, to arrange and administer your insurance including making any changes, renewing your policy, cancelling your policy answering queries and to action your requests.
This information may also include sensitive (special category) data which we can collect on grounds of substantial public interests to provide you with a quotation and/or arrange your insurance. If you give us information about another person in doing so you are confirming that you have their permission to do so and that we may use their personal data in the same way as we will use yours.
To comply with a legal obligation: for example, the rules set by our regulators the Financial Conduct Authority (FCA), and The Financial Ombudsman Service, to fulfil your data rights under data privacy laws, handle complaints about data privacy or our insurance products and services and to comply with other legal requirements.
For yours and our legitimate interests: for example, to detect and prevent fraud, money laundering and other financial crimes, monitor and improve our business and our products and services, demonstrate compliance with applicable laws and regulations, handle legal claims, respond to other types of complaint not previously mentioned, and sending you postal direct marketing communications. Where we rely on this lawful reason, we assess our business needs to ensure they are proportionate and do not affect your rights. In some instances, you also have the right to object to this kind of use. For more information, visit the “Your data rights” section of this policy.
With your consent: for example, when you ask us to provide you with information, when you give us your details, where we have obtained your contact details in the course of a sale.
To protect vital interests: in extreme or unusual circumstances, we may need to use your information to protect your life or the lives of others.
We collect personal data from you when:
We also collect your information from other third-party sources where we have legal grounds to do so. These include anti-fraud and crime-prevention agencies, credit reference and vetting agencies, and other data providers.
We will process any data which you provide in completing the online registration or application forms and any further forms containing company and personal details which you complete or provide to us when using this website in accordance with UK data protection legislation.
Depending on your relationship with us, we may hold the following types of information about you:
Some of our processes combine different sets of information we hold. This can include combining different data sets we have about you or combining your information with that of other individuals.
Cookies are ways of saving a small amount of personal information. We only use them to save your username or password to allow easy access to our website. We advise you not to use cookies if your computer is shared by other people.
Where applicable, we share your personal information with the following types of third parties when we have a valid reason to do so:
Data protection law places restrictions on transferring personal data outside of the United Kingdom (UK) and the European Economic Area (EEA). The EEA consists of the member countries of the European Union (EU), along with Iceland, Liechtenstein, Norway and Switzerland, and who are all considered to have appropriate data protection laws to safeguard your privacy and protect your rights.
We may need to transfer information to our service suppliers in countries outside the UK and the EEA. If we do, we will ensure that your information is properly protected. If the laws of the country where our supplier is based are not considered equivalent to those in the UK or the EEA, we will ensure that the service supplier enters into a formal legal agreement that reflects the standards required.
Data protection law gives you rights relating to your personal information. This section gives you an overview of these and how they relate to the information you give us.
The UK supervisory authority for data rights, the Information Commissioner’s Office (ICO), has also published detailed information about your rights on their website: www.ico.org.uk.
Your right to access
You have a right to request copies of the personal information we hold on you, along with meaningful information on how it is used and who we share it with.
This right always applies, but there are some instances where we may not be able to provide you with all the information we hold. If this is the case, we will confirm why we are unable to provide it - unless there is a valid legal reason that means we cannot let you know why.
Your right to rectification
If information we hold is inaccurate or incomplete, and this has an impact on the way we are using your data, you have the right to have any inaccuracies corrected and for any incomplete data to be completed.
If you ask us to rectify your information, we will either confirm to you that this has been done, or if there is a valid reason that this cannot be done, we will let you know why.
Your right to erasure (the right to “be forgotten”)
You have the right to request that your personal information is erased.
If you ask us to erase your information, we will either confirm to you that this has been done, or if we are unable to delete it, let you know why and also inform you how long we will hold it for. For more information, see the “Retention Policy” section of this policy.
Your right to restrict processing
You can ask us to restrict the use of your information.
If you ask us to restrict your information, we will either confirm to you that this has been done, or if we are unable to restrict it, we will inform you why.
Your right to object to processing
You may object to our processing of your personal data pursuant to this privacy policy. Please contact us providing details of your objection.
Your right to object to the use of your information for statistical purposes
You can object to us using your information for statistical purposes in some instances.
If you do so, we will either confirm to you that the processing has stopped, or there is a valid reason for the processing to continue, we will inform you why.
Your right to challenge our legitimate interests
You can challenge the use of your personal data where we use a legitimate business interest as a lawful basis to process your information. You can find more information on when we use this lawful basis in the “lawful ways we use your data” section of this policy.
If you do so, we will either confirm to you that the processing has stopped, or there is a valid reason for the processing to continue, we will inform you why.
Your right to data portability
You have the right to request that your information be compiled into a common, machine readable format and either provided directly to you or sent by us to a third-party you nominate.
If you request this, we will either act upon your instruction and confirm to you that we have done so, or if there is a valid reason that this cannot be done, we will tell you why.
Your right to complain
If you have a complaint about how we use your personal information, please contact us by email at admin@directfleetinsurance.co.uk. Or by post:
Upper Floor, The Long Barn, Priory Lane, Burford, Oxfordshire, OX18 4SG
01993 670555
If you remain unhappy with our response you may raise a complaint with a supervisory authority responsible for data protection and privacy.
In the UK, the supervisory authority is the Information Commissioner’s Office (ICO), who can be contacted using the following details:
By e-mail: casework@ico.org.uk
By telephone: 0303 123 1113
By post: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
Exercising your data rights
You can exercise any of your data rights by contacting us at admin@directfleetinsurance.co.uk.
Retention Policy
We will only retain data for as long is necessary for the purposes for which it is being processed and in line with our data retention policy. In most cases this will be a maximum of 10 years from the expiry of an insurance contract.
We are committed to protecting the online privacy of visitors to our website. We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss.
If you contact us by email, you should be aware that emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.
You may only use this website for lawful purposes when seeking information. You must not under any circumstances seek to undermine the security of the website or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this website or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the website.
Whilst we make every effort to ensure that the information on this website is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liability arising from any inaccuracy or omission in any of the information on our website or any liability in respect of information on our website supplied by you, any other website user or any other person.
The use of this website and any agreements entered into through this website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this website or any agreement made through this website.
